Shipping policy

Shipping Policy

Thank you for choosing Pneumatics-pro as your supplier of pneumatic products. We strive to provide you with excellent service, including efficient and reliable shipping. Please take a moment to review our shipping policy, which outlines our practices and includes important information about international shipments.

1. Order Processing: a. Before placing an order, we recommend customers to contact us or email us to check the availability of the desired products. This step ensures that the products you want are in stock and ready for shipment. b. Once your order is received, and the product availability is confirmed, our team will process it within 1-2 business days. Please note that orders placed after 2:00 PM (local time) or on weekends/holidays will be processed on the next business day.

2. Shipping Methods: a. We offer several shipping methods to meet your requirements within Canada. However, for international shipments, please note that we require customers to contact us or email us for further assistance. b. International shipping is not available through our standard online checkout process.

3. International Shipping Quote: a. To ship products internationally, customers must contact us or email us to request a quote for shipping charges. b. Our customer support team will assist you in obtaining the necessary information to provide an accurate shipping quote based on the destination, package weight, and dimensions.

4. Delivery Time: a. The delivery time for international shipments will vary depending on the shipping method selected and the destination. b. Please note that delivery times for international shipments may be longer than domestic shipments due to customs clearance and other international logistics factors.

5. Shipping Restrictions: a. We currently offer international shipping on a case-by-case basis. Please contact us or email us to inquire about the availability of international shipping to your location. b. Some products may be subject to specific shipping restrictions due to their nature or legal requirements. We will notify you if any such restrictions apply to your order.

6. Order Tracking: a. Once your international order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. b. In case you have an account with us, you can also track your order by logging in and accessing the order history section.

7. Damaged or Lost Shipments: a. We will make every effort to ensure that your international order is packaged securely and adequately protected for transit. b. However, once the shipment leaves our facility, the shipping carrier assumes the primary responsibility for the package. c. In the event that your international order arrives damaged, please contact the shipping carrier directly to file a claim. They will guide you through the claim process and provide compensation according to their policies. d. If your international order is lost in transit, we will assist you in initiating a claim with the shipping carrier. However, please note that our liability for lost shipments is limited to the amount covered by the carrier's insurance or the replacement cost of the items, whichever is lower.

8. Returns and Exchanges: a. For information on returns, exchanges, and our overall return policy, please refer to our dedicated Returns and Exchanges policy.

9. Contact Us: For international shipping inquiries and assistance, please contact our customer support team or email us. We are here to provide the necessary guidance and support.

Please note that this shipping policy is subject to change without prior notice. It is recommended to review the policy periodically to stay updated.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

• Phone: 6476081949

• Email: contact@pneumaticspro.ca

• Online contact form: https://pneumaticspro.ca/pages/contact-us

Last updated: May 19, 2023